Return & Refund Policy

Return & Refund Policy

Thank you for shopping at My Store, operated by JEWTPEAK SPOQRUB LLC. We want you to love your new clothing! If a piece doesn't fit perfectly or quite match your style, we are here to help make it right with our flexible return and refund process.
1. 30-Day Return Window
We offer a 30-day return policy. You have 30 days from the date you receive your package to request a return.
  • To eligible for a return, your items must be in the exact condition you received them.
  • Items must be unworn, unwashed, unaltered, and free of makeup, stains, pet hair, or distinct odors (perfume, smoke, laundry detergent).
  • All original product tags, packaging, and accessories must be securely attached.
2. Non-Returnable Items
For hygiene, safety, and promotional reasons, the following items cannot be returned or refunded:
  • Final sale or clearance section items.
  • Gift cards.
  • Intimates, lingerie, bodysuits, swimwear, or earrings (unless arrived damaged or defective).
3. How to Initiate a Return
Please do NOT send your purchase back to the manufacturer or the corporate address listed below without contacting us first. Returns without prior approval cannot be processed.
  1. Submit a Request: Contact our customer care team at service@visualvisualize.com with your Order Number and the reasons for your return.
  2. Review & Approval: Our team will review your request within 24–48 business hours and send you detailed return instructions along with the correct return warehouse address.
  3. Ship Your Package: Package the items securely and ship them back using a trackable shipping service.
    • Note: Customers are responsible for paying their own return shipping costs, unless the item arrived damaged or defective.
4. Refunds & Processing Time
  • Inspection: Once your return is received and inspected at our warehouse, we will email you to notify you that we have received your item and whether it has been approved or rejected.
  • Approval: If approved, your refund will be processed immediately.
  • Credit: The credit will automatically be applied to your original method of payment (e.g., credit card, PayPal).
  • Timeline: Please allow 5 to 10 business days for the refund to reflect on your bank statement, depending on your financial institution.
5. Late or Missing Refunds
If you haven’t received your refund yet, please follow these steps:
  1. Check your bank account or credit card statement again.
  2. Contact your credit card company; it may take some time before your refund is officially posted.
  3. Contact your bank, as there is often some processing time before a refund is posted.
  4. If you have done all of this and still have not received your refund, please reach out to us at service@visualvisualize.com.
6. Exchanges
The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item or the correct size in our store.
7. Damaged, Defective, or Incorrect Items
Please inspect your order immediately upon arrival. If an item is defective, damaged, or if you received the wrong product, contact us at service@visualvisualize.com within 48 hours of delivery. Please include your order number and clear photos of the issue so we can evaluate it and make it right right away at no extra cost to you.
8. Customer Support Contact
For any questions regarding your returns, refunds, or exchanges, please contact our team:
  • Store Name: My Store
  • Company Operator: JEWTPEAK SPOQRUB LLC
  • Corporate Address: 4201 S Navajo St, Englewood, CO 80110, United States (Note: This is an office address, do not send returns here).
  • Support Email: service@visualvisualize.com