Shipping Policy
Shipping Policy
Thank you for visiting and shopping at My Store, operated by JEWTPEAK SPOQRUB LLC. We are dedicated to delivering our beautiful fashion collections safely and efficiently straight to your wardrobe.
Below you will find the detailed terms and conditions that constitute our Shipping Policy.
1. Order Processing Time
All orders are processed and prepared for shipment within 1 to 3 business days (excluding weekends and major holidays) after receiving your order confirmation email.
- You will receive another notification when your order has shipped, which will include your tracking number.
- Please note: High-volume shopping seasons (such as Black Friday, Cyber Monday, or major holidays) may experience slight processing delays. We appreciate your patience during these busy times.
2. Shipping Estimates & Rates
We offer multiple shipping options to ensure your new clothing arrives when you need it. Shipping charges for your order will be calculated and displayed clearly at checkout.
| Shipping Method | Estimated Delivery Time | Shipping Cost |
|---|---|---|
| Standard Shipping | 7 – 15 Business Days | $5.99 (Free on orders over $59) |
| Express Shipping | 3 – 7 Business Days | $14.99 |
- Delivery Destinations: We proudly ship to customers across the United States, Canada, the United Kingdom, Australia, and select countries worldwide.
- Note: Delivery delays can occasionally occur due to unpredictable customs clearance procedures, courier backlogs, or extreme weather conditions.
3. Shipment Confirmation & Order Tracking
Once your package leaves our fulfillment center, we will send you a Shipment Confirmation Email containing your unique tracking number(s).
- The tracking number will become active and show updates within 24 to 48 hours.
- You can track your package directly through our website’s tracking page or via major carrier networks (such as USPS, FedEx, DHL, or Canada Post) using the provided link.
4. Customs, Duties, and Taxes
My Store is not responsible for any customs fees, import duties, or taxes applied to your package by your destination country.
- All fees imposed during or after shipping are the sole responsibility of the customer (tariffs, taxes, etc.).
- Please check with your local customs office before ordering if you are unsure about potential import charges.
5. Incorrect Addresses & Missing Packages
- Address Accuracy: Please double-check your shipping address carefully before completing your order. We are not responsible for packages that are lost, delayed, or misdelivered due to incorrect or incomplete address details provided by the buyer.
- Stolen/Missing Packages: If your tracking status shows "Delivered" but you have not received your package, please check around your property, with family members, or contact your local post office immediately. My Store is not liable for packages stolen or lost after a confirmed carrier delivery.
6. Damaged Shipments
If your order arrives damaged or if the outer packaging is severely torn, please take a photo of the condition immediately and contact our customer care team at service@visualvisualize.com within 48 hours of delivery. Please retain all packaging materials and damaged goods before filing a claim so we can assist you with a replacement or solution.
7. Customer Support Contact
If you have any questions about the status of your order, delivery windows, or tracking details, please do not hesitate to contact our team:
- Company Operator: JEWTPEAK SPOQRUB LLC
- Corporate Address: 4201 S Navajo St, Englewood, CO 80110, United States (Note: This office does not store inventory or accept customer pickups).
- Support Email: service@visualvisualize.com